Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Access Specialist position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Driver
Topline Transportation
Waukegan, IL
10.2022 - Current
• Safely transported special needs students and other students to and from educational facilities.
Kept detailed mileage and fuel reports to track overall fuel costs.
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Drove safely in various weather and road conditions to avoid accidents.
Minimized liability by consistently following road rules when driving.
Cleaned vehicle regularly to maintain professional appearance.
Sandwich Artist
Subway
Kenosha, WI
07.2019 - 10.2020
Greeted guests, promoted specials, and took orders.
Assisted customers in choosing menu items by providing food complementing information.
Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
Trained team members to prepare sandwiches and other items according to instructions.
Packager
Randstad
Kenosha, WI
03.2019 - 05.2019
Protected materials for transport by correctly packaging products in boxes and crates.
Reviewed orders by inspecting labeling, packaging, and contents.
Maintained neat, clean, and safe workspace to avoid hazards.
Packaged fragile items with cushioning material.
Counted items to verify accuracy of orders.
Assembled packages according to meet specific customer requirements.
Quality Assurance Inspector
Kasai North America, Inc. Manchester Plant
Manchester, TN
08.2017 - 06.2018
Performed visual inspections and non-destructive tests where appropriate.
Communicated with production team members about quality issues.
Compared colors, shapes, textures and grades of products and materials with color charts, templates, or samples to verify conformance to standards.
Used calipers and micrometer measuring instruments.
Kept detailed records of quality and imperfect products.
Removed imperfect products from shipment line.
Assembly Technician
Arthrex
Naples, FL
06.2016 - 02.2017
Assembled medical products according to specifications.
Kept work areas organized, tidy, and clean for maximum productivity.
Collaborated with team members to promptly complete tasks and maintain consistent workflows.
Assembled production parts with high degree of accuracy and precision using hand and power tools.
Reassembled and adjusted components to meet required specifications.
Pharmacy Technician
Walgreens
Palmetto, FL
10.2014 - 05.2016
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Counted, measured and compounded medications following standard procedures.
Collected co-payments or full payments from customers.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Entered and processed patients' prescriptions into internal system.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Counted and labeled prescriptions with correct item and quantity.
Stocked, labeled, and inventoried medication to keep accurate records.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Managed opening and closing duties for pharmacy.
911 Dispatcher
Collier County Sheriffs Office
Naples, FL
06.2002 - 12.2007
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Answered calls from automatic routing system and took basic information from callers.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Assisted callers in emergency situations with appropriate information and support.
Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Operated emergency response systems to update and retrieve up-to-date information for first responders.
Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Followed established protocols for professional handling of emergency situations.
Directed responders using assigned mapping systems for timely emergency attendance.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Dispatched and coordinated emergency services teams according to high-priority calls.
Assessed emergency requests and made quick judgment calls to determine appropriate action.
Monitored Police and Fire radios to provide assistance to responding personnel.
Proved successful working within tight deadlines and a fast-paced environment.
Provided on-the-job training and coaching to develop new dispatchers.
Routed calls to police, fire, and ambulance service to meet individual call needs.