Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
Generic

Siraj Siraj

Seattle,WA

Summary

Business student at Seattle Central College with a strong background in customer service and security Services. Passionate about community support and social impact, with hands-on experience assisting immigrant families and those facing housing challenges. Known for empathy, resilience, and a commitment to helping others.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Amazon
07.2024 - Current
  • Resolved customer inquiries and complaints via phone, email, and chat, ensuring high satisfaction levels
  • Handled customer interactions daily
  • Utilized strong communication and problem-solving skills to address complex issues efficiently
  • Improved customer retention by providing accurate information and timely support
  • Collaborated with team members to streamline processes, enhancing overall service quality
  • Provided accurate information and timely support, significantly improving customer retention and satisfaction through meticulous attention to detail
  • Collaborated with team to manage emergency situations effectively, enhancing overall response time
  • Maintained detailed logs and reports, ensuring accuracy and compliance with security policies
  • Facilitated seamless communication between security personnel and management, fostering a unified and responsive team environment.

Corporate Security Officer

Securitas Security Services USA
06.2023 - 03.2024
  • Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property. Maintained detailed logs and reports, ensuring accuracy and compliance with security policies
  • Monitored CCTV cameras to ensure safety of personnel and property;.
  • Responded to emergency situations in a professional manner;.
  • Facilitated seamless communication between security personnel and management, fostering a unified and responsive team environment
  • Conducted regular inspections of security equipment, ensuring optimal functionality and adherence to safety standards.

Security Site Supervisor

Star Protection
09.2022 - 04.2023
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.

East African Immigrant Support Volunteer

OCC
02.2022 - 08.2022
  • Assisted East African immigrant families by connecting them with community resources and support services tailored to their needs.
  • Organized and supported community events focused on social integration, education, and resource accessibility for East African immigrants.
  • Demonstrated cultural awareness and empathy, fostering a welcoming environment for newcomers and promoting community engagement.

Community Outreach Volunteer

United Way of Morgan County
06.2020 - 12.2020
  • Conducted outreach and supported various programs, contributing to initiatives that addressed homelessness, housing insecurity, and other social services needs
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Assisted in organizing and supporting community events focused on education, heath, and income support for underserved populations
  • Organized, sorted and stored donations in orderly systems to minimize waste.

Education

FAA Written Exam - Private Pilot

Galvin Flying
Seattle, WA

Business Degree -

Seattle Central College
Seattle, WA
10.2024

High School Diploma -

Franklin High School
Seattle, WA
05.2022

Certificate Of Completion -

Fort Morgan Middle School
Fort Morgan, Colorado
05.2018

Skills

  • Microsoft Teams
  • CPR, First Aid, AED
  • Training and mentoring
  • Security Guard License
  • Customer Service
  • Problem-solving abilities
  • Customer Relations
  • Conflict Resolution
  • Empathetic Communication
  • Cultural Awareness
  • Confidentiality

Accomplishments

    • Honor Roll Student: Achieved Honor Roll status for academic excellence.

    • Peer Helper Award: Recognized for supporting fellow students academically and socially.

Affiliations

• Captain, Local Soccer Team: Led the team to win a championship trophy, demonstrating leadership and teamwork.
• Customer Service Recognition: Acknowledged for exceptional service and conflict resolution skills in part-time roles.
Community Involvement
• Community Service Volunteer: Actively assist in local community initiatives and events whenever help is needed, demonstrating commitment to service and support.

Certification

  • First Aid, CPR, and AED Instructor Certification - American Red Cross.
  • WA Driver's License

Languages

English
Oromo
Somali

Timeline

Customer Service Representative

Amazon
07.2024 - Current

Corporate Security Officer

Securitas Security Services USA
06.2023 - 03.2024

Security Site Supervisor

Star Protection
09.2022 - 04.2023

East African Immigrant Support Volunteer

OCC
02.2022 - 08.2022

Community Outreach Volunteer

United Way of Morgan County
06.2020 - 12.2020

Business Degree -

Seattle Central College

High School Diploma -

Franklin High School

Certificate Of Completion -

Fort Morgan Middle School

FAA Written Exam - Private Pilot

Galvin Flying

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Siraj Siraj