Skylar Cotter
Shawano
Summary
Detail-oriented leader with proven problem-solving skills and effective communication abilities. Extensive experience in operational oversight and team training, focused on enhancing customer experience and driving operational improvements. Demonstrated success in optimizing processes and fostering team collaboration to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
General Manager
Dunkin' Brands
Shawano
09.2023 - Current
- Oversaw daily operations to enhance service efficiency and product quality.
- Managed staff schedules to maximize labor efficiency and coverage.
- Implemented training programs for new employees on operational protocols.
- Coordinated inventory management to ensure adequate stock levels.
- Analyzed customer feedback to refine service delivery and boost satisfaction.
- Resolved customer complaints promptly while upholding service quality standards.
- Trained employees on responsibilities, policies, and procedures.
- Established effective communication channels with staff to promote operational efficiency.
Laboratory Technician
St. Genetics
Shawano
01.2023 - 09.2023
- Conducted daily genetic sample tests for precise analysis.
- Maintained accurate records of experimental procedures and results.
- Operated advanced laboratory equipment for effective genetic testing.
- Prepared and sterilized lab materials to meet quality standards.
- Collaborated with team members to resolve technical issues in experiments.
- Assisted in training new staff on laboratory procedures and equipment operation.
- Collected, labeled, and stored lab samples per specifications.
- Ensured cleanliness and orderliness of all laboratory areas at all times.
Caregiver supervisor
Kindred Hearts Assisted Living
Shawano
05.2018 - 02.2023
- Monitored and documented residents' health status, noting condition changes.
- Assisted residents with daily living activities and personal care needs.
- Provided companionship and emotional support to promote residents' well-being.
- Maintained clean, safe environments for residents and families.
- Trained new staff on resident care best practices and safety procedures.
- Supported resident engagement through recreational activities and social events.
- Communicated effectively with families regarding resident progress and needs.
- Observed residents for changes in physical, emotional, or behavioral conditions.
CNA
Birch Hill Health Services
Shawano
02.2021 - 01.2023
- Supported patients with daily living activities and personal hygiene needs.
- Monitored vital signs, reporting changes to nursing staff immediately.
- Maintained cleanliness and organization in patient care areas and equipment.
- Accurately documented patient progress and care activities in medical records.
- Communicated effectively with patients, families, and healthcare team members.
- Provided emotional support and companionship to residents during shifts.
- Participated in training sessions for new staff on care protocols and procedures.
Education
CNA - Nursing Assistant
NWTC
Shawano12-2019
HSED .509 -
NWTC
Shawano, WI05-2019
Skills
- Operational management
- Inventory management
- Staff training and development
- Customer service excellence
- Quality assurance processes
- Team building and collaboration
- Performance monitoring and evaluation
- Time management strategies
- Problem solving techniques
- Leadership development initiatives
- Data analysis and reporting
- Strategic planning and execution
- Cost analysis and optimization
- Staff motivation techniques
- Loss prevention strategies
- Data review and assessment
- Budget development and oversight
- Customer experience enhancement
References
References available upon request.
Timeline
General Manager
Dunkin' Brands
09.2023 - Current
Laboratory Technician
St. Genetics
01.2023 - 09.2023
CNA
Birch Hill Health Services
02.2021 - 01.2023
Caregiver supervisor
Kindred Hearts Assisted Living
05.2018 - 02.2023
CNA - Nursing Assistant
NWTC
HSED .509 -
NWTC