Skylar Lee
Las Vegas,NV
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
Work History
Front Office Receptionist
Comprehensive EyeCare
Las Vegas, NV
03.2023 - Current
- Greeted customers and visitors in a professional manner.
- Answered phone calls, transferred calls, took messages, and provided information to callers.
- Scheduled appointments for clients and recorded all client data into the system.
- Received payments from customers and processed credit card transactions accurately.
- Verified accuracy of billing statements prior to sending them out to customers.
- Entered new client data into database systems accurately.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Inventory Coordinator
Shepherd Eye Center
Las Vegas, NV
09.2019 - 05.2020
- Maintained accurate inventory records and ensured accuracy of data entry.
- Developed, implemented, and monitored inventory control procedures to ensure optimal stock levels.
- Organized shipments for delivery to customers in a timely manner.
- Assisted customers with selecting eyeglasses and contact lenses according to their prescription and lifestyle needs.
- Demonstrated proper fitting techniques for frames, lenses and contacts.
- Educated customers on eyewear options including lens coatings, tints and specialty lenses.
- Performed frame repairs, adjustments, soldering and other related maintenance tasks.
- Ordered contact lenses from suppliers based on customer requirements.
Customer Service Representative
Columbia Bank
Tacoma, WA
09.2018 - 01.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
- Handled incoming calls from customers regarding their accounts or banking needs.
- Monitored customer accounts for suspicious activity or unauthorized transactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Education
Phlebotomy -
Northwest Career College
Las Vegas, NV07-2020
High School Diploma -
Las Vegas High School
Las Vegas, NV07-2017
Associate of Science - Ultrasonography
College of Southern Nevada
Las Vegas, NVMA -
Pima Medical Institute
Tucson, AZSkills
- Word Processing
- Clerical Support
- Administrative Skills
- Security awareness
- Cash Handling
- Problem-solving skills
- Organization skills
- Time Management
- Work Prioritization
- Appointment Scheduling
Timeline
Front Office Receptionist
Comprehensive EyeCare
03.2023 - Current
Inventory Coordinator
Shepherd Eye Center
09.2019 - 05.2020
Customer Service Representative
Columbia Bank
09.2018 - 01.2019
Phlebotomy -
Northwest Career College
High School Diploma -
Las Vegas High School
Associate of Science - Ultrasonography
College of Southern Nevada
MA -
Pima Medical Institute