Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Skylar Poturaj

Hendersonville,NC

Summary

People-oriented Shift Leader who is successful at handling difficult situations. Committed to creating a workplace with a fun, positive attitude. Continuously evaluates operations for safety concerns and implements strategies to reach success. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

4
4
years of professional experience

Work History

Shift Leader

Whit's Frozen Custard
Asheville, NC
05.2021 - Current
  • Complied with all health and safety regulations while performing job duties.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Greeted customers and provided friendly customer service.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Greeted customers promptly and responded to questions.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Provided leadership during times of organizational change or crisis situations.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Monitored staff performance and addressed issues.

Associate

Panera Bread
Hendersonville, NC
09.2023 - 09.2024
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone, email, and chat.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted in stocking supplies such as napkins, utensils, condiments. prior to meal services.
  • Responded promptly to customer complaints regarding food quality or service issues.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.

Education

High School Diploma -

East Henderson High School
Hendersonville
05-2024

Skills

  • Customer service
  • Team building
  • Operational efficiency
  • Health compliance
  • Problem solving
  • Communication skills
  • Team supervision
  • Shift leadership
  • Positive attitude
  • Action planning

Languages

French
Professional
English
Native/ Bilingual

References

References available upon request.

Timeline

Associate

Panera Bread
09.2023 - 09.2024

Shift Leader

Whit's Frozen Custard
05.2021 - Current

High School Diploma -

East Henderson High School

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