Summary
Overview
Work History
Education
Skills
Timeline
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Skyler Rodriguez

Holland,Michigan

Summary

Experienced shift manager adept at ensuring smooth operations and delivering high-quality service to satisfy customers. Skilled in proactive problem-solving and task management to keep team members on track. Results-oriented professional with exemplary decision-making skills.

Overview

5
5
years of professional experience

Work History

Shift Leader

Hardees
Holland, Michigan
06.2024 - Current
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Directed and led employees and team members on effective operations, methods and procedures.

Team Trainer

Loves Travel Stop
Holland, MI
02.2023 - 06.2024
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Assisted in training new employees on shift operations.

Snow Shoveler/Box Truck Driver

DJ's Landscape Management Inc.
Holland, Michigan
12.2023 - 02.2024
  • Shoveled snow from sidewalks, pathways and driveways of residential homes and commercial businesses.
  • Drove a box truck to transport myself and coworkers

Cashier

Loves Travel Stop
Holland, MI
05.2020 - 02.2023
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Server & Host

Community Restaurant
Zeeland, Michigan
11.2019 - 03.2020
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Monitored dining room for cleanliness and proper set-up at all times.

Education

High School Diploma -

Zeeland East Highschool
Zeeland, MI
03-2020

Skills

  • Shift leadership
  • Problem-Solving
  • Issue Resolution
  • Training and mentoring
  • Energetic and enthusiastic

Timeline

Shift Leader

Hardees
06.2024 - Current

Snow Shoveler/Box Truck Driver

DJ's Landscape Management Inc.
12.2023 - 02.2024

Team Trainer

Loves Travel Stop
02.2023 - 06.2024

Cashier

Loves Travel Stop
05.2020 - 02.2023

Server & Host

Community Restaurant
11.2019 - 03.2020

High School Diploma -

Zeeland East Highschool

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Skyler Rodriguez