Skyler Whitfield
Point Harbor,NC
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Server
Jolly Rogers
Kill Devil Hills, NC
09.2020 - Current
- High volume restaurant,5-6 table sections
- Handled parties of20+ people
- Worked Opening and closing shifts
- Knowledge of the menu to upsell to each customer
- Handled all money and credit cards
- Pos system
- Ran reports, did tip outs, and money owed to house
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Updated databases with new and modified customer data.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Buffet Server
Captain George's Seafood Restaurant
Kill Devil Hills, NC
08.2018 - 09.2020
- Handled high volume tables, parties, and events
- Knowledge of the menu to upsell yo every customer
- Opening, closing, and running sidework
- Worked in teams/ team player
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Surpassed sales goals through implementation of successful marketing strategies.
Server/Night Manager
Fishbones Raw Bar and Grille
Duck, NC
06.2016 - 08.2018
- Ran the bar
- Served tables
- Made employee schedules
- Ran reports and did money drop and pulls
- Trained servers, bartenders, and hostess
- Evaluated employee job performance and motivated staff to improve productivity.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Resolved customer inquiries and complaints requiring management-level escalation.
Server
The Dunes
Nags Head, NC
03.2015 - 09.2016
- Hosted/Cashier
- Served tables
- Opening, closing, and running side work
- Knowledge of the menu to upsell
Education
College - Business Administration
College of the Albemarle
05-2019
Skills
- Upselling
- Bartending
- Cash Handling
- Restaurant Experience
- POS
- Sales
- Serving Experience
- Banquet Experience
- Assistant Manager Experience
- Scheduling
- Complaint resolution
- Sales closing
- Delivery scheduling
- Data entry
- Microsoft Office Suite
- Critical thinking
- Dispute resolution
- Administrative support
- Multi-task management
Assessments
- Customer focus & orientation — Proficient
- September2021
- Responding to customer situations with sensitivity
- Full results: Proficient
- Management & leadership skills: Impact & influence — Completed
- November2021
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Full results: Completed
- Bartending — Proficient
- December2021
- Understanding, pouring, and mixing drink orders
- Administrative assistant/receptionist — Proficient
- April2023
- Using basic scheduling and organizational skills in an office setting
- Customer service fit — Proficient
- Measures the traits that are important for success for customer service roles
- Supervisory skills: Motivating & assessing employees — Proficient
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Front desk agent (hotel) — Proficient
- Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Retail customer service — Proficient
- Responding to customer situations in a retail setting
- Sales skills — Proficient
- August2021
- Influencing and negotiating with customers
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Server
Jolly Rogers
09.2020 - Current
Buffet Server
Captain George's Seafood Restaurant
08.2018 - 09.2020
Server/Night Manager
Fishbones Raw Bar and Grille
06.2016 - 08.2018
Server
The Dunes
03.2015 - 09.2016
College - Business Administration
College of the Albemarle