Skylor Golliday
Memphis,TN
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Cashier
Taco Bell
Memphis, TN
01.2016 - 09.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer questions and provided store information.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier
Dollar Tree
Memphis, TN
07.2016 - 08.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier
McDonald's
Memphis, TN
04.2015 - 07.2015
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier
Zaxbys
Memphis, TN
01.2015 - 04.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Master of Arts - Teaching
Relay Graduate School of Education
New York, NYSkills
- Customer Assistance
- Customer Service
- Product Knowledge
- Consultative Sales
- Scheduling
- Data Entry
- Call Management
- Product Promotion
- Positive and professional
- Tactful and diplomatic
- Problem Resolution
- Quality Control
- Building rapport
- Microsoft Excel
- 10-Key
- Shipping and receiving understanding
Affiliations
- I like doing research
Timeline
Cashier
Dollar Tree
07.2016 - 08.2016
Cashier
Taco Bell
01.2016 - 09.2016
Cashier
McDonald's
04.2015 - 07.2015
Cashier
Zaxbys
01.2015 - 04.2015
Master of Arts - Teaching
Relay Graduate School of Education
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