Sleiman Lebbos
Covina,CA
Summary
Proven Associate Manager with a track record of strategic planning and staff management, notably at Self Employed Writer. Excelled in fostering stakeholder relationships and resolving conflicts through negotiation. Skilled in operations management and staff training, contributing to enhanced team productivity and collaboration. Demonstrates a keen ability to manage multiple priorities, ensuring optimal resource allocation.
Overview
5
5
years of professional experience
Work History
Associate Manager
Self Employed Writer
Azusa, CA
01.2021 - 04.2023
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
Cashier Assistant
Robert Mourad
Oxnard, CA
11.2017 - 12.2020
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Trained new cashier team members in customer service and money handling processes.
- Contributed to increased sales by offering relevant product suggestions during checkout interactions.
- Maintained clean and organized checkout area, contributing to positive shopping environment.
- Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
- Updated product displays to attract customer attention and encourage purchases.
- Assisted in inventory management, ensuring product availability and store neatness.
- Reduced transaction errors by attentively scanning items and entering data.
- Increased store loyalty by engaging customers with friendly and helpful service.
- Promoted store specials and loyalty programs to customers, enhancing sales and repeat business.
- Conducted price checks for customers, facilitating smooth shopping experience.
- Enhanced store security by identifying and reporting suspicious activities.
- Resolved customer complaints with patience and professionalism, maintaining store reputation.
- Ensured compliance with health and safety regulations, creating safe shopping environment.
- Improved team morale, leading by example and supporting coworkers during peak hours.
- Maintained accurate cash drawer through careful cash handling and reconciliation processes.
- Assisted in training new hires, sharing best practices and company standards.
- Facilitated smooth shift changes by thoroughly communicating with incoming and outgoing staff.
- Collaborated with sales team to identify and promote high-demand products.
- Enhanced customer checkout experience by providing efficient and accurate transaction processing.
Education
San Joseph
Lebanon 1985
Skills
- Staff management
- Strategic planning
- Negotiation
- Operations management
- Staff training and development
Timeline
Associate Manager
Self Employed Writer
01.2021 - 04.2023
Cashier Assistant
Robert Mourad
11.2017 - 12.2020
San Joseph