Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Smil Rivas

Smil Rivas

East Meadow,NY

Summary

Motivated and bilingual customer service professional with a track record of excellent service at Dunkin' Donuts, Michoacán Ice Cream Shop, and Target. Seeking to leverage communication skills and a strong commitment to teamwork in a dynamic retail environment. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

1
1
Certification

Work History

Customer Service Representative

Target
  • Assisted customers with product selection and queries
  • Managed multiple tasks efficiently in a fast-paced environment
  • Maintained positive coworker relationships, contributing to a collaborative team atmosphere.

Team Member

Dunkin' Donuts
  • Delivered high-quality customer service in a busy café setting
  • Operated cash registers and handled financial transactions with accuracy
  • Demonstrated ability to follow complex instructions and uphold company standards.

Server

Michoacán Ice Cream Shop
  • Provided personalized customer service in a local ice cream shop
  • Developed a rapport with regular customers, enhancing their experience and loyalty
  • Adapted quickly to a variety of roles as needed, showcasing versatility.

Marshalls

Front/end Cashier
04.2024 - Current
  • Excellent communication skills, both verbal and written.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Gained strong leadership skills by managing projects from start to finish.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Demonstrated leadership skills in managing projects from concept to completion.

Education

East Meadow High School
06.2025

Skills

  • Bilingual: Fluent in English and Spanish
  • Customer Service: Proven ability to understand and meet customer needs
  • Teamwork: Enjoy working collaboratively and fostering positive relationships
  • Multitasking: Skilled at managing multiple tasks simultaneously without compromising quality
  • Availability: Flexible and available for evening and weekend shifts
  • Paperwork Processing
  • Report Generation
  • Microsoft PowerPoint

Certification

  • CISA - Certified Information Systems Auditor

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Marshalls - Front/end Cashier
04.2024 - Current
Customer Service Representative - Target
Team Member - Dunkin' Donuts
Server - Michoacán Ice Cream Shop
East Meadow High School - ,

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Smil Rivas