Smith Dustin
Grass Lake,MI
Summary
Attentive Customer Service Representative with 15+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
12
12
years of professional experience
Work History
Customer Service
Psychedelic Shack
Pensacola, FL
01.2020 - 08.2023
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
Budtender
Oregon's Finest
Portland, OR
03.2015 - 11.2019
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
Budtender
Mother Earth Holistic
Tacoma, WA
01.2012 - 02.2015
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
Education
GED -
Cookeville High School
Cookeville, TNNo Degree - Audio Engineering
Middle Tennessee State University
Murfreesboro, TNSkills
- Superb Customer Service
Timeline
Customer Service
Psychedelic Shack
01.2020 - 08.2023
Budtender
Oregon's Finest
03.2015 - 11.2019
Budtender
Mother Earth Holistic
01.2012 - 02.2015
GED -
Cookeville High School
No Degree - Audio Engineering
Middle Tennessee State University