Smith Dustin
Grass Lake,MI
Summary
Attentive Customer Service Representative with 15+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
12
12
years of professional experience
Work History
Customer Service
Psychedelic Shack
01.2020 - 08.2023
- Developed customer service scorecards to measure customer service performance.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Developed a deep understanding of customer service principles and customer service best practices.
Budtender
Oregon's Finest
03.2015 - 11.2019
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
Budtender
Mother Earth Holistic
01.2012 - 02.2015
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Weighed, prepared and packaged different types of products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
Education
GED -
Cookeville High School
Cookeville, TNNo Degree - Audio Engineering
Middle Tennessee State University
Murfreesboro, TNSkills
- Superb Customer Service
Timeline
Customer Service
Psychedelic Shack
01.2020 - 08.2023
Budtender
Oregon's Finest
03.2015 - 11.2019
Budtender
Mother Earth Holistic
01.2012 - 02.2015
GED -
Cookeville High School
No Degree - Audio Engineering
Middle Tennessee State University
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