Smuti Mohapatra
Port Saint Lucie,FL
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules, and regulations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
India Spice
Port St Lucie , FL
2020.12 - Current
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Homemaker and Uber driver
Self-employeed
Port St Lucie , FL
2013.08 - Current
- Provided assistance with daily living activities such as bathing, dressing, and grooming.
- Assisted with meal preparation, light housekeeping, and laundry services.
- Responded promptly to emergencies in my neighborhood community.
- Provided emotional support to (my spouse and children) family members during difficult times.
- Coordinated schedules for multiple appointments and activities while managing time efficiently and spending quality time together.
- Demonstrated patience, respect, and empathy when interacting with individuals from diverse backgrounds including my children's school, sports teams, school teachers, and counselors.
- Organized recreational activities including walks, games, and crafts projects.
- Monitored my family's health and took action when needed for annual physicals including sick visits.
- Created and balanced budgets to pay bills and identify cost-saving opportunities.
- Coordinated and helped my spouse with driving when she worked in different states. drove her across different states, without any accidents, traffic violations, or behavior problems by being a safe driver following safety and rules.
Supervisor of Operations, property management
Sim- Seb management
Commercial Blvd , FL
2005.12 - 2013.07
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Maintained accurate records for tracking progress and performance of team members.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Identified process improvements that could reduce costs or improve service quality and efficiency levels.
Education
High School Diploma -
Regional College
Odisha, India2000-03
Skills
- Operations Oversight
- Customer Relations
- Loss Prevention
- Stock Management
Affiliations
Driving, fishing, and landscaping
Accomplishments
The efficient driver who helps in the community senior citizens with their errands like driving them to appointments, helping them to stores for shopping etc.
Certification
Class A CDL of GVWR of 26,0001 lbs or more. Date issued: 02/07/2024
Class E issued 2005, renewed 07/21/2021
Languages
English
Professional
Hindi
Professional
Oriya
Professional
Custom
Very enthusiastic and energetic to work in any environment and be a pro to exceed expectations despite challenges and adversities. I am extremely excited to join your team of excellent driving by utilizing my communication, customer service, mechanical, driving, map reading, or time management skills whether it involves good, machinery, or any cargo.
References
References available upon request.
Timeline
Assistant Store Manager
India Spice
2020.12 - Current
Homemaker and Uber driver
Self-employeed
2013.08 - Current
Supervisor of Operations, property management
Sim- Seb management
2005.12 - 2013.07
High School Diploma -
Regional College
Class A CDL of GVWR of 26,0001 lbs or more. Date issued: 02/07/2024
Class E issued 2005, renewed 07/21/2021
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