Hi, I’m
Sofia Cadena
Hutto,TX
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Austin rental market for lease up properties and impressive financial management skills. Expert user of Yardi, Funnel, and LRO. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
Work History
MAA Windmill Hill -Lease Up
Leasing Consultant
08.2022 - Current
Job overview
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
MAA Balcones Woods
Leasing Consultant
01.2022 - 08.2022
Job overview
- Helping prospects find new homes and meeting their needs
- Auditing files and ensuring everything is accounted for
- Following up with prospects and building rapport with new clients
- Interacting with residents and making sure their current homes are up to standards
- Helping residents with any issues and keeping the property up to standards.
MAA Colonial Grand at Silverado
Leasing Consultant
08.2021 - 12.2021
Job overview
- Helping prospects find new homes and meeting their needs
- Following up with prospects and building rapport with new clients
- Interacting with residents and making sure their current homes are up to standards
- Helping residents with any issues and keeping the property up to standards.
MAA Colonial Village at Sierra Vista
Leasing Consultant
01.2021 - 08.2021
Job overview
- Helping prospects find new homes and meeting their needs
- Following up with prospects and building rapport with new clients
- Interacting with residents and making sure their current homes are up to standards
- Helping residents with any issues and keeping the property up to standards.
Best Buy
Customer Service Specialist / Product Flow
10.2020 - 01.2021
Job overview
- Help customers with any returns or finding products
- Meet credit card goals
- Help restock items and take items out to curbside orders
- Redirect customers to appropriate departments.
Best Buy
Customer Service Specialist
08.2019 - 08.2020
Job overview
- Help customers with any issues on a product
- Help customers find products that fit their needs
- Meet a goal on credit card applications.
Education
Austin Community CollegeAustin, TX
No Degree from Business Administration
05.2028
Greenwood High SchoolMidland, TX
Diploma
05.2020
Skills
- Phone and Email Etiquette
- Community Engagement
- Leasing and sales
- Property Tours
- Lease Renewals
- Building rapport
- Fair Housing Regulations
- File Management
- CRM Software
- Customer service expertise
Accomplishments
- Achieved top 1% in ORA through effectively helping with resident care and attentiveness to prospects.
- Awarded “Star Sales ” in 2023.
Languages
Spanish
Native or Bilingual
Timeline
Leasing Consultant
MAA Windmill Hill -Lease Up
08.2022 - Current
Leasing Consultant
MAA Balcones Woods
01.2022 - 08.2022
Leasing Consultant
MAA Colonial Grand at Silverado
08.2021 - 12.2021
Leasing Consultant
MAA Colonial Village at Sierra Vista
01.2021 - 08.2021
Customer Service Specialist / Product Flow
Best Buy
10.2020 - 01.2021
Customer Service Specialist
Best Buy
08.2019 - 08.2020
Austin Community College
No Degree from Business Administration
Greenwood High School
Diploma
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