Sofia Drake
Tucson,AZ
Summary
Proven track record in enhancing guest satisfaction and streamlining financial records at Minsk Hotel, showcasing exceptional multitasking and problem-solving abilities. Leveraged strong work ethic and front desk operations expertise to promote positive work environments and maintain meticulous financial accuracy. Achieved significant improvements in nightly audit processes and customer service delivery.
Overview
1
1
year of professional experience
Work History
Night Auditor
Minsk Hotel
11.2021 - 02.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
Florist
Casa Adobes Flower Shop
02.2021 - 08.2021
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
Education
Associate of Applied Science - Programming And Design
Pima Community College
Tucson, AZSkills
Front Desk Operations
Multitasking and Organization
Problem-Solving
Strong Work Ethic
Timeline
Night Auditor
Minsk Hotel
11.2021 - 02.2022
Florist
Casa Adobes Flower Shop
02.2021 - 08.2021
Associate of Applied Science - Programming And Design
Pima Community College
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