Sofia Fiorita
Little Falls,NJ
Summary
Driven, creative, and enthusiastic college graduate looking to gain experience and knowledge to excel in the public relations industry. Dynamic thinker dedicated to problem-solving and finding a fresh perspective. Passionate about concentrating my skills in fashion and beauty.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Francesca's
04.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored team members to enhance professional development and accountability in workplace.
Sales Lead Keyholder
Bare Minerals
10.2022 - 03.2023
- Achieved personal sales goals through customer service and active floor presence
- Developed personal relationships with clients to drive sales
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
Patient Care Coordinator
Iron Physical Therapy
12.2020 - 03.2023
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
Education
Bachelor of Arts - Public Relations
Kean University
Union, NJ05.2024
Skills
- Multi-tasking strength
- Social Media Management
- Email Marketing
- Press Release Writing
- Brand Promotion
- Influencer outreach
- Campaign Development
- Problem-Solving
- Customer Service
- Decision-Making
- Team Management
- Public Speaking
Timeline
Assistant Manager
Francesca's
04.2023 - Current
Sales Lead Keyholder
Bare Minerals
10.2022 - 03.2023
Patient Care Coordinator
Iron Physical Therapy
12.2020 - 03.2023
Bachelor of Arts - Public Relations
Kean University
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