Sofia Mares
El Paso
Summary
- Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
- Dynamic and results-driven professional with a proven track record at Tepalca, excelling in customer service and team leadership. Skilled in time management and inventory control, I foster collaboration and ensure safety while enhancing team performance. Committed to creating a positive work environment and delivering exceptional service.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
9441 Alameda
09.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Cleaned and maintained all areas of restaurant to promote clean image.
Team Lead
Tepalca
500 N Zaragoza
07.2023 - 05.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Restocked and organized merchandise in front lanes.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
Crew Leader
Phit Phuel
1320 N Zaragoza
08.2021 - 07.2023
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Facilitated collaboration between different departments, enhancing cohesiveness and success of projects.
- Streamlined inventory management, reducing waste and ensuring availability of necessary materials.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Harmony Science Academy
9405 Betel Dr, El Paso 05-2023
High School Diploma -
Utep
500 W University Ave, El Paso, TX 7996805-2028
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Attention to detail
- Inventory restocking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
McDonald's
09.2024 - Current
Team Lead
Tepalca
07.2023 - 05.2024
Crew Leader
Phit Phuel
08.2021 - 07.2023
High School Diploma -
Harmony Science Academy
High School Diploma -
Utep