Beyonce Stridiron
Virginia Beach,VA
Summary
Dynamic professional with a proven track record at The Cavalier Hotel Autograph Collection, excelling in guest relations and team management. Demonstrated ability to enhance customer satisfaction and streamline operations, leveraging exceptional communication and restaurant operations expertise. Skilled in adapting to changing needs and fostering positive customer relationships, significantly contributing to team success.
Overview
4
4
years of professional experience
Work History
Lead Hostess
The Cavalier Hotel Autograph Collection
Virginia Beach, VA
09.2023 - 12.2024
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
Front Desk Concierge
River Parc at Port Imperial
Weehawken, NJ
06.2021 - 07.2022
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Enhanced customer satisfaction by providing timely and accurate information on condo facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Baker Assistant
Carlo’s Bakery
Hoboken, NJ
12.2020 - 05.2021
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Education
Great Futures Charter High School
Jersey City, NJ06.2018
Skills
- Exceptional communication
- Phone etiquette
- Team management
- Guest relations
Timeline
Lead Hostess
The Cavalier Hotel Autograph Collection
09.2023 - 12.2024
Front Desk Concierge
River Parc at Port Imperial
06.2021 - 07.2022
Baker Assistant
Carlo’s Bakery
12.2020 - 05.2021
Great Futures Charter High School