Sofia Pena
Downey,CA
Summary
Energetically contributed to the success of Richard Gallegos and Shelly Mcrae as a Crew Member, mastering customer service and teamwork. Excelled in time management and problem-solving, significantly enhancing guest satisfaction. Trained new staff, promoting a culture of integrity and collaboration, while adeptly managing cash and maintaining pristine environments. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
2
2
years of professional experience
Work History
Crew Member
Richard Gallegos
02.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new team members on procedures, customer service, and sales techniques.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Crew Member
Shelly Mcrae
01.2023 - 08.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Downey High School
Downey, CA05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Flexible Schedule
- Guest service
- Handling Complaints and Resolving Complaints
Timeline
Crew Member
Richard Gallegos
02.2024 - Current
Crew Member
Shelly Mcrae
01.2023 - 08.2023
High School Diploma -
Downey High School
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