Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sofia Velasco Avila

Lake Forest,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer sales representative position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Representative

FairPainting D&G
04.2022 - 01.2024
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and implemented sales strategies to increase profits.

Dental Assistant

Ortega Dental Care
11.2019 - 04.2022
  • Enhanced patient comfort by providing gentle and thorough dental cleanings.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Educated patients on proper oral hygiene techniques, promoting long-term dental health.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
  • Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Promoted ongoing professional development by attending industry conferences, seminars, workshops.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Sterilized rooms and prepped equipment and instruments daily procedures.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared patient x-rays and images for dentist review.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.

Store Team Member

ShopSmart 99 Cents
07.2019 - 10.2019
  • Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
  • Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
  • Boosted sales with effective product recommendations based on customer needs and preferences.
  • Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
  • Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
  • Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
  • Supported store management with various administrative tasks, such as scheduling and recordkeeping.
  • Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
  • Developed strong relationships with regular customers which increased return visits.
  • Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
  • Provided input on visual merchandising decisions that led to increased attention from shoppers and improved sales performance.
  • Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
  • Maintained general knowledge of departments to help customers quickly locate products and merchandise.
  • Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
  • Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.

Education

High School Diploma -

Laguna Hills High School
Laguna Hills, CA
06.2019

Skills

  • Process Improvement
  • Customer Service
  • Competitor Research
  • Client Service
  • Account Management
  • Cold-Calling
  • Relationship Building
  • Relationship Selling
  • Active listening
  • Lead Prospecting

Certification

  • Certified Dental Assistant

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Sales Representative

FairPainting D&G
04.2022 - 01.2024

Dental Assistant

Ortega Dental Care
11.2019 - 04.2022

Store Team Member

ShopSmart 99 Cents
07.2019 - 10.2019

High School Diploma -

Laguna Hills High School

Similar Profiles

CREATE PROFILE
Sofia Velasco Avila