Summary
Overview
Work History
Education
Skills
Timeline
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Sofiia Haraniuk

Miami,United States

Summary

Results-driven professional with a proven track record in guiding products through their lifecycle. Expertise in data-driven decision-making, user-centric design, and exceeding revenue targets. Accomplished in account management, with a focus on fostering strong client relationships, driving customer success, and consistently meeting sales goals. Collaborative team player known for fostering innovation and aligning products with customer needs. Strong communicator with a strategic mindset, eager to contribute expertise to drive success in IT Industry.

Overview

3
3
years of professional experience

Work History

Account Manager

Kaseya
07.2022 - 12.2023
  • Managed a portfolio of key accounts, fostering strong client relationships and ensuring customer success in the IT security solutions sector.
  • Established trusted advisory relationships with clients, resulting in successful upsells, cross-sells, and consistent renewals of over 30+ products within the IT Complete Platform.
  • Played a pivotal role in driving product adoption, managing escalations, and implementing strategies to enhance customer retention and long-term satisfaction.
  • Leveraged expertise in IT security solutions to support and educate existing customers, contributing to the growth of the client base and overall revenue.
  • Exceeded weekly, monthly, and quarterly revenue/sales targets consistently, demonstrating a strong ability to meet and exceed sales goals.

Logistics Analyst

DE Cont Transportation, LLC
03.2021 - 04.2022
  • Developed and maintained key performance indicators (KPIs) to measure logistics performance, providing regular reports to management and implementing continuous improvement initiatives.
  • Established relationships with key stakeholders across the supply chain network.
  • Negotiated contracts with carriers for improved freight rates and services levels.
  • Coordinated with internal teams and vendors to ensure timely delivery of goods.

Education

Bachelor of Science - Information Technology

Lviv Polytechnic National University
Lviv, Ukraine
06.2021

Skills

  • Time Management
  • Cross-functional Collaboration
  • Analytical Skills
  • Problem-Solving
  • Customer Focus
  • CRM Systems (Salesforce, HubSpot)
  • Microsoft Office Suite

Timeline

Account Manager

Kaseya
07.2022 - 12.2023

Logistics Analyst

DE Cont Transportation, LLC
03.2021 - 04.2022

Bachelor of Science - Information Technology

Lviv Polytechnic National University

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Sofiia Haraniuk