Sofija Spasoski

Shift Lead

Taco Bell

Rochester Hills

06.2025 - 07.2025

Supervised team members during busy shifts to ensure smooth operations.
Trained new employees on service standards and food safety protocols.
Managed inventory levels and assisted with restocking supplies as needed.
Ensured compliance with health and safety regulations during food preparation.
Resolved customer complaints promptly to maintain satisfaction and loyalty.
Implemented cash handling procedures for accurate register operations.
Assisted in maintaining cleanliness and organization of the restaurant environment.
Assisted in the training of new employees.
Coached and trained employees and managed daily work assignments to enhance operations.
Performed opening and closing procedures such as setting alarm systems, counting money.
Completed opening and closing duties to facilitate business operations.
Provided guidance and support to other team members as needed.
Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
Handled cash register transactions accurately while providing excellent customer service.
Responded to customer inquiries and complaints in a professional manner.
Managed store operations during absence of Store Manager or Assistant Manager.
Resolved customer complaints and reported issues to senior management.
Delegated tasks to employees and monitored activities and task completion.
Supervised staff during shift changes and ensured transition went smoothly.
Ensured that all safety protocols were followed at all times.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Upheld company standards and compliance requirements for operations.
Reinforced rules to promote superior employee performance.
Performed administrative tasks including filing documents, data entry.