Solstice Heiner
Evanston,WY
Summary
Motivated Teen Explainer experienced in providing engaging educational experiences in natural history. Delivered exceptional customer service through proactive problem-solving and detail-oriented approach. Focused on fostering a team-oriented environment while embracing new challenges and mastering concepts quickly.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Cashier
Kroger
Evanston, Wyoming
10.2024 - Current
- Handled cash, credit, and debit transactions securely and responsibly.
- Processed customer transactions accurately using point-of-sale systems.
- Issued receipts, refunds, credits or change due to customers.
- Organized checkout area to support efficient transaction processing.
- Greeted customers and provided friendly customer service.
- Welcomed customers at the entrance to create a friendly atmosphere. and answered any questions they had about the store's products and services.
- Assisted customers in locating products, providing answers and tailored product advice.
- Resolved customer complaints professionally and promptly.
- Collaborated with team members to ensure smooth store operations.
- Trained new team members on cash register operations and customer service best practices.
- Adhered to safety and sanitation standards throughout the workspace.
Teen Explainer
Natural History Museum of Utah (NHMU)
Salt Lake City, Utah
04.2022 - 10.2022
- Displayed strong public speaking skills and communication abilities to facilitate the highest quality tour for guests.
- Created a unique activity to engage guests of all ages and help them learn about a specific topic.
- Provided clarifications to questions, ensuring guests felt informed and engaged., pointed out overlooked features and offered further details about special
Owner
Self-employeed
Evanston, Wyoming
03.2012 - 03.2022
- Delivered excellent service to pet owners and drive repeat business.
- Ensured a high level of care for vacationing pets through attentive oversight and consistent engagement.
- Communicated positively with clients to understand and meet pets' unique needs.
- Facilitated physical exercise and socialization for dogs through neighborhood walks while reinforcing good behavior and manners.
Education
GED -
St Albert Johnson's
Washington, CA09-2022
Skills
- Point-of-sale operation
- Transaction processing
- Cash handling
- Cash handling and management
- Cash drawer balancing
- Customer service
- Team collaboration
- Conflict resolution
- Effective communication
- Active Listening
- Problem solving
- Attention to detail
- Dependability and reliability
- Professionalism and courtesy
- Empathy and patience
- Organizational Skills
- Critical Thinking
- Works Well in Team Environment
- Active Listening
Certification
- Drivers License
Timeline
Cashier
Kroger
10.2024 - Current
Teen Explainer
Natural History Museum of Utah (NHMU)
04.2022 - 10.2022
Owner
Self-employeed
03.2012 - 03.2022
GED -
St Albert Johnson's