Sonia Blakely
Bridgeport,CT
Summary
Results-driven office manager with expertise in patient scheduling, insurance processing, and team training. Proven ability to enhance operational efficiency and improve patient satisfaction. Dedicated professional with comprehensive experience in office management and patient care. Known for strong problem-solving abilities and effective team building, contributing to enhanced service delivery and compliance with healthcare regulations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Office Manager
Children's Dental Care Of Norwalk
Norwalk, Connecticut
06.2024 - Current
- Managed daily operations of the dental office efficiently.
- Coordinated patient scheduling and appointment confirmations effectively.
- Oversaw billing and insurance claim processing accurately.
- Trained new staff on office procedures and customer service protocols.
- Maintained inventory of dental supplies and equipment diligently.
- Assisted in training new employees on office policies and procedures related to dental services.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Organized supply purchases, equipment upgrades and operating expenses.
- Developed promotional programs to attract new patients.
- Monitored inventory of dental supplies and placed orders when necessary.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Central High School
Bridgeport, CT06-2005
Skills
- Patient scheduling
- Insurance processing
- Office management
- Budget maintenance
- HIPAA compliance
- Customer relationship management
- Employee training
- Report preparation
- Effective communication
- Inventory management
- Problem solving
- Team building
- Conflict resolution
- Payroll and budgeting
- Administrative oversight
- Data analysis
- Staff hiring
- Training and coaching
- Budgetary planning
- Meeting planning
- Billing
- Customer relations
- Office management software
Languages
Spanish
Full Professional
English
Full Professional
Certification
Certified Dental Assistant
Timeline
Office Manager
Children's Dental Care Of Norwalk
06.2024 - Current
High School Diploma -
Central High School