Sonia Cruz
Cicero
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
27
27
years of professional experience
Work History
Driver
Uber
Chicago
10.2016 - Current
- Navigated city streets efficiently to ensure timely passenger pickups.
- Maintained vehicle cleanliness and performed routine inspections before shifts.
- Communicated effectively with passengers to enhance their ride experience.
- Managed routes using GPS technology for optimal travel efficiency.
- Assisted passengers with loading and unloading luggage as needed.
- Adhered to safety regulations and traffic laws while driving.
Clerk
Midwest’s title loans
Chicago
07.2003 - 07.2005
- Processed title loan applications efficiently and accurately.
- Maintained organized records of customer transactions and documentation.
- Assisted customers with inquiries regarding loan terms and conditions.
- Conducted data entry for loan information into company systems.
- Verified customer identity and eligibility for loan approval.
- Collaborated with team members to streamline workflow processes.
Patient Care Taker
Seguin Services Inc.
Cicero
05.2000 - 06.2003
- Collaborated with teams to integrate software solutions for improved functionality.
- Analyzed data flows to identify integration issues and propose solutions.
- Implemented system updates to enhance operational efficiency and user experience.
- Assisted patients with daily living activities and personal care tasks.
- Monitored patient health and reported changes to medical staff.
- Maintained clean and safe environments for patients at all times.
- Communicated effectively with patients and families regarding care needs.
- Documented patient progress and activities in electronic health records systems.
Receptionist/Bilingual Customer Service Representative
Great Northern Insurance Agency GNIA
Chicago
04.1999 - 04.2000
- Answering 12 key switch board
- Cash/credit card payments in person and on phone
- Filing
- Light typing
- Accident claims
- Customer service
Education
B.A.S.S.E.T - Bartender
Professional Bartender School
08.2004 - 09.2004
Some College (No Degree) - Chef
Cooking Hospitality Institute
Chicago, IllinoisSkills
- Customer service
- Problem solving
- Attention to detail
- Communication skills
- Bilingual communication
- Friendly and outgoing
Languages
English
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Driver
Uber
10.2016 - Current
B.A.S.S.E.T - Bartender
Professional Bartender School
08.2004 - 09.2004
Clerk
Midwest’s title loans
07.2003 - 07.2005
Patient Care Taker
Seguin Services Inc.
05.2000 - 06.2003
Receptionist/Bilingual Customer Service Representative
Great Northern Insurance Agency GNIA
04.1999 - 04.2000
Some College (No Degree) - Chef
Cooking Hospitality Institute