Open To Work
Sonia Machado
Moore,USA
Summary
Dynamic professional with extensive experience in administrative support and customer service, notably at RapidFire Safety & Security. Proven expertise in QuickBooks and project management, coupled with exceptional attention to detail and strong communication skills. Successfully streamlined processes, enhancing efficiency and customer satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
RapidFire Safety & Security
Moore, US
10.2024 - 10.2025
- Assist with various clerical roles (phones, filing, material ordering, meeting prep).
- Process invoices and send via customer preferred method.
- Keep ongoing list of collections and customers in default.
- Make daily calls to collect on past due invoices.
- Onboard new customers and make sure all documents are accounted for.
- Intake service call requests from customers.
- Troubleshoot issue/ possibly help fix over the phone.
- Schedule service calls/ input into tech database.
- Assist techs when needed with customer issues/ address or navigation errors/ rescheduling.
Customer Service Representative
Paschall Truck Lines (PTL)
Murray, US
03.2023 - 09.2024
- Booking, entering and setting appointments for freight in service area.
- Solicit and accept loads based on truck availability and profitability.
- Respond to customers questions, concerns or complaints in a timely and professional manner.
- Informing customers if there is any interruptions in service.
- Contact all priority accounts daily, as well as provide reports requested by customer.
- Provides regional planning backup.
- Coordinate scheduling changes with all departments.
Manufacturing & Install coordinator
Fabtex, Inc
Danville, US
11.2020 - 04.2022
- Coordinate with installers and jobsite contacts, schedule installers, book travel, receive measurements to produce product specs.
- Communicate with Installers and Job site contacts to ensure project completion.
CEO/Owner/Operator
Self Employed / Quality Installs Quick (QIQ)
Salt Lake City, US
04.2016 - 11.2020
- Coordinate with Textile Manufacturers and Hospitality staff or GC.
- Receive jobsite timelines.
- Schedule Installers.
- Book all travel and lodging.
- Proficient with Quick books.
- Photographed completed projects and invoiced manufacturers.
- Employee onboarding and on site training.
- Performed onsite millwork & hardware modifications.
- Altered drapery lengths or widths when necessary to ensure customer and manufacturer satisfaction.
Licensed Insurance Agent
Shelter Insurance
Oklahoma City, US
05.2014 - 04.2016
- Intake personal/vehicle/ home information.
- Produce insurance quotes for Shelter and progressive.
- Customer follow up.
- Wrote policies.
- Travelled to homes for exterior photos needed for audits.
- Received payments and assisted in claims for clients.
Education
High school diploma or GED -
Rose State College
Oklahoma City, OKSkills
- QuickBooks
- Accounting
- HR
- Management / owner-operator
- Collections
- Microsoft Office
- Blueprint specification interpretation
- Customer service
- Project management
- Travel planning
- Clerical experience
- Freight management
- Attention to detail
Certification
Driver's License
Personal Information
Authorized To Work: US for any employer
Work Preference
Job Search Status
Open to workSalary Range
$45000/yr - $200000/yrTimeline
Administrative Assistant
RapidFire Safety & Security
10.2024 - 10.2025
Customer Service Representative
Paschall Truck Lines (PTL)
03.2023 - 09.2024
Manufacturing & Install coordinator
Fabtex, Inc
11.2020 - 04.2022
CEO/Owner/Operator
Self Employed / Quality Installs Quick (QIQ)
04.2016 - 11.2020
Licensed Insurance Agent
Shelter Insurance
05.2014 - 04.2016
High school diploma or GED -
Rose State College