Sonia Rodriguez
Shelton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Dental Office Manager
Premier Dental CT
Shelton
01.2003 - 09.2025
- Managed daily office operations and maintained efficient patient scheduling systems.
- Oversaw staff training and development to ensure compliance with dental protocols.
- Coordinated patient billing and insurance verification processes for streamlined payments.
- Implemented office policies to enhance patient experience and office efficiency.
- Supervised front desk activities, ensuring excellent customer service at all times.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Maintained and evaluated clinic budgets, general ledger and billing systems.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Some College (No Degree) - Science
Housatonic Community College
Bridgeport, CTSkills
- Office management
- Problem solving
- Effective communication
- Attention to detail
- Employee training
- Office meetings
- Human resources
- Treatment Planning
- Patient care
- Budget management
- Insurance billing
- Multitasking
References
References available upon request.
Timeline
Dental Office Manager
Premier Dental CT
01.2003 - 09.2025
Some College (No Degree) - Science
Housatonic Community College