Sonja Fischer
Fullerton,CA
Summary
Dynamic telemarketer with proven success at Express Marketing Group, skilled in customer engagement and CRM software. Developed persuasive communication strategies that enhanced lead generation and improved conversion rates. Strong multitasking abilities and a commitment to exceptional customer service drive results in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Telemarketer
Express Marketing Group
Anaheim, CA
01.2025 - 01.2026
- Conducted outbound calls to engage potential customers and promote services
- Utilized CRM software to track interactions and manage customer relationships
- Developed persuasive scripts to enhance communication effectiveness
- Assisted in training new team members on product knowledge and sales techniques
Cook
Maratalia
San Diego, CA
03.2019 - 12.2019
- Prepared diverse menu items using precise cooking techniques and food safety standards.
- Collaborated with kitchen staff to streamline meal preparation processes and improve service efficiency.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Assisted in inventory management by tracking ingredient usage and minimizing waste.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cook
Cueva Bar
San Diego, CA
02.2018 - 05.2019
- Prepared diverse menu items according to established recipes and presentation standards.
- Maintained kitchen cleanliness and adhered to food safety regulations consistently.
- Collaborated with team members to ensure timely service during peak hours.
- Assisted in inventory management by tracking ingredient usage and minimizing waste.
Outbound Telemarketer
Pacific Coast Home Solutions
Santa Ana, CA
08.2010 - 07.2011
- Conducted outbound calls to qualify leads and generate new business opportunities.
- Utilized CRM systems to track interactions and manage customer information efficiently.
- Developed persuasive communication strategies to engage potential clients effectively.
- Collaborated with sales team to refine outreach techniques and improve conversion rates.
Education
High School Diploma -
Edison
Huntington Beach, CAApprenticeship - Culinary
Kitchens For Good
San Diego, CA05.2018
Skills
Customer service
Email and telephone etiquette
Customer engagement
Inbound and outbound calls
Certification
Rad t
Timeline
Telemarketer
Express Marketing Group
01.2025 - 01.2026
Cook
Maratalia
03.2019 - 12.2019
Cook
Cueva Bar
02.2018 - 05.2019
Outbound Telemarketer
Pacific Coast Home Solutions
08.2010 - 07.2011
High School Diploma -
Edison
Apprenticeship - Culinary
Kitchens For Good