Sonja Halverson

• Assisted customers with mobile device selection and plan options to enhance satisfaction.
• Provided technical support for device troubleshooting, ensuring efficient resolution of issues.
• Educated customers on product features and promotions, boosting engagement and sales opportunities.
• Collaborated with team members to streamline store operations and improve customer experience.
• Maintained up-to-date knowledge of new technologies and industry trends to inform customers effectively.
• Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
• Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
• Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
• Increased customer satisfaction by providing expert advice on mobile devices and plans.
• Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.

Same as current job.