Sonja Rowland
Hagerstown,MD
Summary
Dedicated Patient Account Representative with expertise in HIPAA compliance, problem-solving, and conflict resolution. Proven track record in managing patient accounts and enhancing customer satisfaction.
Overview
22
22
years of professional experience
Work History
Patient Account Representative
Meritus Medical Center
Hagerstown, Maryland
07.2004 - Current
- Manage patient accounts, ensuring accurate billing and payment processing.
- Provide customer service to patients regarding billing inquiries and account information.
- Handle escalated patient concerns, providing resolution and maintaining satisfaction.
- Research discrepancies in patient accounts to identify and implement appropriate resolutions.
- Process payments from patients and maintained accurate records of all transactions.
- Review of EOB statements submitted by insurance companies for accuracy against provider's charges.
- Resolve any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Reconcile payments received against outstanding invoices ensuring proper posting of credits and debits.
- Abide by HIPAA policies and maintains patient confidentiality at all times.
- Respond promptly to customer inquiries via telephone or email in a professional manner.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Communicate with customers, employees and vendors to answer questions and address complaints.
- Collaborate with team members to enhance efficiency of account management processes.
- Input data accurately into computer systems in order to generate reports.
- Complete and mail invoices or checks.
- Receive and screened incoming calls to ensure proper routing.
- Collect, verify and update demographics.
- Provide training for new administrative support staff.
- Schedule, reschedule, cancel appointments.
- Develop and implement creative solutions to enhance customer satisfaction.
- Received and screened incoming calls to ensure proper routing.
- Interact with other departments within the organization, including finance, accounting, IT, and human resources.
Education
High School Diploma -
Williamsport High
Williamsport, MD06-1982
Skills
- Payment processing
- Account reconciliation
- Attention to detail
- Time management
- Conflict resolution
- Problem solving
- Verbal and written communication
- Excellent communication
- Team collaboration
- Administrative support
Affiliations
- Participated in numerous events for Veterans at the Martinsburg VA with Black Out Veterans Tribute, and across the Tri-state area. I enjoy giving acknowledgment to those that served and are presently serving our country to keep us safe. God bless our veterans.
Timeline
Patient Account Representative
Meritus Medical Center
07.2004 - Current
High School Diploma -
Williamsport High