Sonny Spencer
Lakewood,WA
Summary
Proven expertise in claims processing and investigation honed at State Farm, where I exceeded performance metrics and enhanced customer satisfaction. Skilled in policy interpretation and automotive components, I excel in fast-paced environments through efficient prioritization and teamwork, significantly contributing to data integrity and dispute resolution.
Overview
20
20
years of professional experience
Work History
Claim Associate
State Farm
01.2020 - Current
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
Customer Service Representative
Safeway
08.2004 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Clover Park High School
Lakewood, WA06.2003
Skills
- Claims processing
- Claims investigation
- Policy interpretation
- Claims
- Data integrity
- Automotive Component Understanding
Timeline
Claim Associate
State Farm
01.2020 - Current
Customer Service Representative
Safeway
08.2004 - 12.2019
Clover Park High School
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