Sonny Spencer
Lakewood,WA
Summary
Proven expertise in claims processing and investigation honed at State Farm, where I exceeded performance metrics and enhanced customer satisfaction. Skilled in policy interpretation and automotive components, I excel in fast-paced environments through efficient prioritization and teamwork, significantly contributing to data integrity and dispute resolution.
Overview
20
20
years of professional experience
Work History
Claim Associate
State Farm
DuPont, WA
01.2020 - Current
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
- Contributed to team goals by collaborating with peers and sharing best practices for improved performance.
Customer Service Representative
Safeway
Lakewood, WA
08.2004 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Clover Park High School
Lakewood, WA06.2003
Skills
- Claims processing
- Claims investigation
- Policy interpretation
- Claims
- Data integrity
- Automotive Component Understanding
Timeline
Claim Associate
State Farm
01.2020 - Current
Customer Service Representative
Safeway
08.2004 - 12.2019
Clover Park High School