Sonya Bonner
Waverly,VA
Summary
Experienced administrative professional with strengths in office administration, record management, and customer service. Skilled in Microsoft Word, Microsoft Outlook, call routing, and confidential documentation.
Overview
1
1
Language
26
26
years of professional experience
Work History
Administrative Assistant
Phoenix-n-Peace Inc.
2025.08 - Current
- Managed correspondence, filing systems, and document preparation with consistent accuracy and discretion.
- Maintained confidential records, databases, and internal documentation in orderly condition.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Direct Support Professional/
Phoenix-n-Peace Inc.
2001.05 - Current
- Supported daily living activities, including personal care, meal preparation, and household routines.
- Implemented person-centered care plans to promote independence and choice.
- Monitored medication schedules and documented client responses accurately.
- Recorded behavioral observations and reported changes to care team promptly.
- Assisted with community outings, appointments, and social engagement activities.
- De-escalated challenging behaviors using calm, trauma-informed intervention techniques.
- Administered medications accurately and monitored clients for changes in health or behavior.
- Documented client progress, incidents, and care updates in required records and logs.
- Implemented individualized support plans to promote independence and skill development.
- Assisted clients with community outings, appointments, and safe transportation arrangements.
- Trained new staff on client needs, safety procedures, and consistent support practices.
- Coordinated with care teams to maintain compliance, safety, and continuity of services.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
- Maintained entire family's schedule and organized events.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Liaised with key accounts to deliver targeted administrative household support.
- Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
- Improved clients' daily living skills with hands-on teaching and encouragement, promoting independence.
- Administered medication under supervision, ensuring adherence to healthcare plans.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
- Implemented behavior management plans to address challenging behaviors, promoting safe environment for all.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Adapted activities and support strategies to meet changing needs of clients, demonstrating flexibility and creativity.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Completed regular check-ins and progress report for each client.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Recorded status and duties completed in logbooks for management.
- Provided compassionate and patient-focused care to cultivate well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
- Organized and participated in recreational activities, contributing to vibrant community life for residents.
- Assisted with daily living activities, running errands, and household chores.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Enhanced communication skills of non-verbal clients using alternative communication devices.
- Supported clients in managing their finances and personal administration, fostering greater independence.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Assisted with personal care tasks, respecting clients' dignity and promoting self-reliance.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.
- Encouraged healthy lifestyles through nutritional planning and physical activities, improving clients' overall well-being.
Education
High School Diploma -
Sussex Central High School
Sussex VA1991-06
Basic Computer Skills -
P D Pruden
Suffolk, VA1994-03
Skills
- Office administration
- Database management
- Record management
- Filing
- File organization
- Technical proficiency
- Microsoft Word
- Microsoft Outlook
- Call routing techniques
- Customer service
- Verbal communication
- Dedicated team player
Languages
English
Timeline
Administrative Assistant
Phoenix-n-Peace Inc.
2025.08 - Current
Direct Support Professional/
Phoenix-n-Peace Inc.
2001.05 - Current
Basic Computer Skills -
P D Pruden
High School Diploma -
Sussex Central High School