Sonya GONZALEZ
San Antonio
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
2027
2027
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
General Manager
McDonald's
Lytle
01.2025 - Current
- Led daily operations to ensure efficient restaurant functionality.
- Managed team scheduling and staff assignments to optimize service delivery.
- Managed inventory levels to maintain adequate stock of ingredients and supplies.
- Trained staff on food safety practices and proper kitchen procedures.
- Conducted regular inspections of kitchen equipment for maintenance and cleanliness.
- Maintained compliance with health regulations and safety standards in the restaurant.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Promoted an atmosphere of teamwork within the restaurant.
- Maintained accurate records of food costs, labor costs, waste management and other related expenses.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Oversaw inventory management and supply ordering for kitchen and dining areas.
- Implemented customer service standards to enhance guest satisfaction experiences.
- Facilitated team meetings to address performance issues and promote collaboration.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
Shift Manager
Ihop
San Antonio
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Maintained cleanliness and organization of work area.
- Ensured compliance with food safety regulations and quality standards.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
Education
Highlands Highschool
San Antonio, TXSkills
- Cost reduction
- Inventory management
- Food safety compliance
- Staff training
- Time management
Certification
- Hamburger University completion, Sept 2025.
- Otp 2 certification March 2024
- Servsafe certification, January 2024
References
References available upon request.
Timeline
General Manager
McDonald's
01.2025 - Current
Shift Manager
Ihop
Highlands Highschool