Sonya Spradling
Radford,VA
Summary
Goal-oriented Territory Sales Manager with great pride in exceeding goals and achieving sales quotas. Dedicated to maintaining high level of personal product knowledge and skillfully influencing consumer buying habits. Exercise sound judgment and establish goals to meet aggressive targets.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Territory Sales Manager
Chip's Auto Glass
Christiansburg, Virginia
09.2023 - Current
- Created and managed relationships with key customers in the region.
- Developed and implemented sales plans to achieve regional goals.
- Analyzed customer feedback to identify potential opportunities for increasing sales.
- Conducted market research to identify new business opportunities within the territory.
- Prepared weekly and monthly reports on sales performance against targets.
- Assisted customers with product selection based on their individual needs.
- Participated in trade shows, conferences, seminars, and other events to promote products or services.
- Engaged in cold calling activities to generate leads for potential new customers.
- Managed expenses and time to maximize productivity.
- Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts.
Territory Supervisor
Chip's Auto Glass
Christiansburg, VA
01.2023 - 09.2023
- Provided timely reports on sales performance, customer feedback, and competitor activity in the region.
- Reviewed customer complaints and provided solutions as necessary.
- Assessed inventory levels of products in stores throughout the region ensuring adequate stock was available at all times.
- Developed relationships with customers through face-to-face meetings and telephone calls.
- Managed customer accounts to attain sales goals and distribution targets.
- Developed relationships with prospects to expand sales territory.
Customer Service Representative
Chip's Auto Glass
Christiansburg, VA
04.2022 - 09.2022
- Responsible for entering customer payments into the accounting software system.
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reconciled daily cash receipts with bank deposits.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
- Conducted research on customer accounts as needed to answer inquiries or resolve issues related to payments received or owed.
- Generated weekly aging reports to track overdue payments from clients and followed up accordingly.
- Reviewed all incoming payments for accuracy before posting them into the general ledger system.
Accounts Receivable Clerk
Thompson Tire
Radford, Virginia
06.2021 - 04.2022
- Responsible for entering customer payments into the accounting software system.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Reconciled daily cash receipts with bank deposits.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
Customer Service Specialist/Estimator
Maaco of Blacksburg
Blacksburg, VA
10.2016 - 06.2021
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Converted estimates to appointments, entering appropriate information
- Contacted customers to schedule delivery of vehicles and collect payment
- Interacted with trade and insurance accounts to assure prompt and courteous service
- Tracked daily and weekly performance for review by management
- Participated in special sales events as set by management
- Managed vehicle intake
- Received and assigned automobiles to government agencies
Office Manager/Executive Assistant/Customer Service Representative
Precision Glass
Christiansburg, VA
02.1997 - 10.2016
- Maintained filing system for records, correspondence and other documents.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Provided training to new hires on office policies and procedures.
Education
High School Diploma -
Patrick Henry High School
Roanoke, VA06-1989
Skills
- Account Servicing
- Territory and account management
- Sales closing
- New Account Development
- Financial Reporting
- Activity reporting
- Customer Relations
- Mail Routing
- QuickBooks experience
- Bank Deposits
- Credit management
- Invoice and payment processing
- Statement Review
- Invoice Processing
- Insurance Verification
- Payment posting
Certification
- Notary Public since 2000
Affiliations
- Troop Leader/Event Coordinator, Girl Scouts of America
- Assistant Troop Leader, Boy Scouts of America
- Cheerleading Coach, Montgomery County Parks and Recreation
- Hospitality Coordinator, Auburn Elementary School PTSO
- Recital Assistant, Holli's Academy of Dance
- Team Parent Representative, Christiansburg Soccer Club
Timeline
Territory Sales Manager
Chip's Auto Glass
09.2023 - Current
Territory Supervisor
Chip's Auto Glass
01.2023 - 09.2023
Customer Service Representative
Chip's Auto Glass
04.2022 - 09.2022
Accounts Receivable Clerk
Thompson Tire
06.2021 - 04.2022
Customer Service Specialist/Estimator
Maaco of Blacksburg
10.2016 - 06.2021
Office Manager/Executive Assistant/Customer Service Representative
Precision Glass
02.1997 - 10.2016
High School Diploma -
Patrick Henry High School
Similar Profiles
James WolfeJames Wolfe
Owner/Operator at Novus Glass (Wolfe Auto Glass)Owner/Operator at Novus Glass (Wolfe Auto Glass)
Gabriela O. DavilaGabriela O. Davila
Busser at Chip's Old fashioned HamburgersBusser at Chip's Old fashioned Hamburgers
Alexander MachoAlexander Macho
Cook at Chip's HamburgersCook at Chip's Hamburgers