Sophi Kotas
Austin,TX
Summary
Results-driven Team Leader specializing in customer service and operational efficiency. Enhanced store performance and staff productivity through strategic planning and effective leadership. Committed to fostering a positive work environment while managing multiple priorities and contributing to team goals.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Thrift @ The Warehouse
Austin, TX
03.2026 - Current
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, utilizing point-of-sale systems to track sales trends and stock needs.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
- Answered questions about store policies and addressed customer concerns.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
Barista
Starbucks
Austin, TX
10.2023 - 06.2024
- Maintained clean, organized workspace to enhance productivity and ensure safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled the line and crowd with quick, efficient service.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty.
Host
Hula Hut
Austin, TX
08.2021 - 05.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Managed reservation system to efficiently accommodate guest requests. and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Facilitated reservations by phone and walk-in, balancing scheduling demands and kitchen output to prevent overbooking.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Cashier Team Lead
Torchy's Tacos
Austin, TX
12.2022 - 10.2023
- Processed both cash and card purchases and returns.
- Operated POS cash register and equipment to collect payments.
- Increased customer satisfaction by efficiently processing transactions and resolving inquiries.
- Assisted customers by answering questions and fulfilling requests, contributing to a positive shopping experience.
- Built strong relationships with repeat customers through friendly service interactions, fostering loyalty.
- Communicated with customers and team members to solve problems.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
Bachelor of Arts - Sociology
The University of Texas At Austin
Austin, TX05-2028
High School Diploma -
Resolute Academy
Dallas, TX05-2023
Skills
- Retail operations
- Customer engagement
- Store layout
- POS systems operations
- Customer service
- Time management
- Sales strategies
- Work Planning and Prioritization
- Team leadership
- Staff supervision
- Problem-solving
- Work planning
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Thrift @ The Warehouse
03.2026 - Current
Barista
Starbucks
10.2023 - 06.2024
Cashier Team Lead
Torchy's Tacos
12.2022 - 10.2023
Host
Hula Hut
08.2021 - 05.2024
High School Diploma -
Resolute Academy
Bachelor of Arts - Sociology
The University of Texas At Austin