Sophia Boles
Eden Prairie,MN
Summary
Driven, experienced FOH Manager with a professional background in front-of-house management, ensuring seamless execution of operations and exceptional, memorable guest experiences. Utilizes effective team leadership and conflict resolution skills to maintain a positive work environment. Known for adaptability, effective communication, and adherence to strict food safety and quality standards. Strong organizational skills, problem-solving abilities, and maintaining high standards in a fast-paced environment
Overview
2026
2026
years of professional experience
Work History
FOH Manager
Tavern on France
Edina, MN
01.2025 - Current
- Led daily front-of-house operations, ensuring smooth service flow and ensuring positive guest experiences
- Oversaw opening and closing procedures, proper cash handling, and strict compliance with company policies
- Collaborated with BOH and FOH teams to maintain close communication and reduce wait times
- Coached, supervised, and encouraged FOH staff in service and food standards, efficiency, and quality guest interactions
- Handled guest experiences, both positive and negative, with professionalism, empathy, and a proactive mindset, turning potential issues into positive experiences and opportunities for loyalty
- Managed daily shift schedules to optimize staffing levels and enhance efficiency
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers' preferences
Server/Expo/Host
Tavern on France
Edina, MN
07.2022 - Current
- Experienced with Aloha and Toast POS
- Guide guests through enjoyable experiences tailored to their reason for dining out
- Utilized extensive menu expertise to enrich guest interactions, promoting upsells that align with dining preferences and enhance overall experience
- Ensured adherence to food quality protocols as expo, monitoring freshness and compliance with allergen guidelines and modifications
- Selected and designated main server for private dining room events and larger parties
Fencing Coach
Youth Enrichment League
Minnetonka, MN
06.2022 - 01.2025
- Taught students of all levels and ages skills necessary to become good athletes, both physically and mentally
- Created creative competitive drills and exercises to keep students engaged and focused, while developing necessary motor skills
- Collaborated with parents to communicate athlete progress and promote engagement in the program
- Collaborated with fellow coaches to share best practices, exchange ideas, and improve overall coaching techniques
- Collaborated with parents to communicate athlete progress and promote engagement in the program
NSO Training Team
Tavern on France
Edina, MN
2023 - 2024
- Contributed to training initiatives for successful launch of new retail locations in Iowa and Sioux Falls.
- Worked closely with other managers, the Director of Operation, and the VP of the company to create a structured training program that ensured teaching of Tavern policies and guidelines were taught in a consistent and thoughtful way
- Facilitated comprehensive training for front-of-house staff to ensure successful career development from day one onward.
Host/Food Runner/Expo/Server
Outback Steakhouse
Burnsville, MN
06.2019 - 07.2022
- Developed skills necessary to become efficient in the service industry while supplying guests with quality and guest-centered experiences
- Welcomed guests and managed reservations to ensure efficient seating arrangements
- Monitored dining room activities to maintain cleanliness and organization throughout service shifts
- Answered customer questions about hours, seating, and menu information
Education
Associate of Applied Science - Physical Therapist Assistant
St. Catherine University
Saint Paul, MN05-2027
High School Diploma -
Thomas Jefferson Senior High School
Bloomington, MN06-2022
Skills
- Guest Relations
- Order Accuracy
- Policy Enforcement
- Conflict Resolution
- Training and Mentoring
- Team Building & Staff Motivation
- Restaurant Operations
Timeline
FOH Manager
Tavern on France
01.2025 - Current
Server/Expo/Host
Tavern on France
07.2022 - Current
Fencing Coach
Youth Enrichment League
06.2022 - 01.2025
Host/Food Runner/Expo/Server
Outback Steakhouse
06.2019 - 07.2022
NSO Training Team
Tavern on France
2023 - 2024
Associate of Applied Science - Physical Therapist Assistant
St. Catherine University
High School Diploma -
Thomas Jefferson Senior High School