Sophia Carey
Round Rock,TX
Summary
Friendly Customer Service Cashier adept at greeting customers, counting money, collecting payments, handling customer complaints, and telephone communication. Committed to ensuring each customer receives exceptional service by providing friendly and helpful support. Areas of expertise include cash handling, problem solving, multi-tasking, and communication.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Sanford Sourdough Bakery
09.2022 - Current
- Resolved customer complaints and maintained clean and tidy area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Encouraged customers to make additional purchases by highlighting current deals and keeping store well-stocked.
- Kept products faced and shelving free of misplaced items or trash.
- Checked personal identifications during alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Customer Service Cashier
Alamo Coffee
02.2023 - Current
- Resolved customer complaints and maintained clean and tidy store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Home Education
Round Rock, TX05.2023
Skills
- Customer Complaint Resolution
- Telephone Reception
- Billing and Payment Processing
- Customer Satisfaction
- Credits and Refunds
- Credit and Debt Card Processing
- POS Inventory System Operation
- Process Transactions
- Answering Customer Questions
- Upselling Techniques
- Adaptable and Flexible
- Multi-tasking
Timeline
Customer Service Cashier
Alamo Coffee
02.2023 - Current
Customer Service Cashier
Sanford Sourdough Bakery
09.2022 - Current
High School Diploma -
Home Education
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