Sophia Carrolli
Mankato,MN
Summary
Results-driven professional with exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction while efficiently managing team operations and schedules.
Overview
6
6
years of professional experience
Work History
Server
Weggys On Campus
Mankato, MN
12.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Organized schedules for staff and managed hiring processes.
Assisted with employee terminations and addressed customer concerns effectively. - Trained new staff on menu offerings and service protocols to improve service consistency and guest satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Advanced from server staff to server manager within one year, demonstrating leadership and operational excellence.
- Organized schedules for staff and managed hiring processes.Assisted with employee terminations and addressed customer concerns effectively.
Server
Papa Italian's
Zimmerman, MN
02.2022 - 08.2025
- Upsold daily specials and promotions, increasing overall sales revenue.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Contributed to team efforts by supporting colleagues during peak hours.
- Maintained cleanliness and organization of dining area throughout shifts.
Coach
Jumpn Gymnastics
Ramsey MN
11.2020 - 08.2023
- Developed and implemented training programs to enhance gymnast performance and skill progression.
- Evaluated athlete performance, providing constructive feedback to improve technique and confidence.
- Mentored junior coaches, fostering professional development and knowledge sharing within the team.
- Organized and led competitive events, ensuring smooth operation and adherence to safety protocols.
Education
No Degree - Marketing
Minnesota State University, Mankato
Mankato, MN05.2028
High School Diploma -
Zimmerman Middle/High School
Zimmerman, MN06.2024
Skills
- Hospitality service expertise
- Exceptional customer service
- Guest engagement
- Food safety
- Cash handling
- Memory retention
- Professional appearance
- Strong work ethic
Timeline
Server
Weggys On Campus
12.2024 - Current
Server
Papa Italian's
02.2022 - 08.2025
Coach
Jumpn Gymnastics
11.2020 - 08.2023
No Degree - Marketing
Minnesota State University, Mankato
High School Diploma -
Zimmerman Middle/High School