Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Ciamei

Newport ,KY

Summary

Encouraging leader and analytical problem solver dedicated to improving employee performance and driving sales by creating an environment of mutual respect, trust, consensus-building and accountability. Exceptional leader with sound judgement, versatility, great interpersonal skills, and ability to adapt and execute in high-stress environments. Ready to gain knowledge in a new environment in order to help achieve company goals.

Overview

8
8
years of professional experience

Work History

Certified Training Manager

Chipotle Mexican Grill
08.2023 - Current
  • Cultivated sustainable training culture which made team members eager to grow and train others
  • Organized and edited training materials and systems
  • Implemented new learning strategies depending upon employees' skill levels.

Restauratuer General Manager

Chipotle Mexican Grill
10.2022 - Current
  • Maintained 6 month A average
  • Provided guidance and instilled trust to create great culture
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Committed to continual improvement through accountability and constructive feedback

General Manager

Chipotle Mexican Grill
11.2015 - Current
  • Cultivated sustainable culture and effectively built customer/employee loyalty through use of strong interpersonal skills- resulting in 49% yearly turnover rate (top 10 out of 4000+ restaurants)
  • Developed and implemented strategies to increase sales and profitability-bringing restaurant from D rating to A in 5 short months
  • Promoted to restaurateur and certified training manager within 2 years of becoming a General Manager
  • Maximized efficiency by coaching and mentoring 40+ team members on leadership principles, company procedures, and technology systems
  • Achieved first 100% food safety audit since restaurant opened 10+ years ago
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning- projected to do well over 5 million in sales this year
  • Collaborated with leadership team to develop innovative solutions
  • Provided strategic oversight and guidance to keep work efforts aligned with overall goals, maintain high productivity, and hit key performance indicators
  • Recruited, hired and trained team members. Promoted 17 managers while in leadership

Fulfillment Center Associate

Amazon
10.2016 - 02.2017
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Collaborated with team members to complete timely orders and avoid delays.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Double-checked cargo inventories and documentation for accuracy.

Education

High School Diploma -

Boone County High School
Florence, KY
05.2016

Skills

  • Coaching and mentoring
  • Budgeting
  • Verbal and written communication
  • Employee scheduling
  • Operations management
  • Staff training/development
  • Recruitment
  • Exceptional interpersonal communication
  • Relationship building
  • Food preparation and safety
  • Efficient multi-tasker
  • Effective leader
  • P&L Management
  • Analytical problem solver
  • Sales/Customer Service expertise

Timeline

Certified Training Manager

Chipotle Mexican Grill
08.2023 - Current

Restauratuer General Manager

Chipotle Mexican Grill
10.2022 - Current

Fulfillment Center Associate

Amazon
10.2016 - 02.2017

General Manager

Chipotle Mexican Grill
11.2015 - Current

High School Diploma -

Boone County High School

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Sophia Ciamei