Summary
Overview
Work History
Education
Skills
Accomplishments
Background
Timeline
Generic

Sophia Cunningham

Basking Ridge,NJ

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve goals through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

9
9
years of professional experience

Work History

Sales Associate

Urban Outfitters, Inc.
Delray Beach, FL
04.2024 - 10.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Service Receptionist

BMW of Morristown
Morristown, NJ
05.2022 - 08.2022


  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Updated and recorded customer or client information to maintain accounts.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Collaborated with service technicians to provide accurate quotes for required repairs or maintenance work on vehicles.
  • Resolved customer issues promptly, resulting in increased client satisfaction rates.
  • Managed a high volume of incoming calls while prioritizing walk-in clients'' needs simultaneously, leading to seamless multitasking capabilities.

Shipping and Receiving Coordinator

Rago Brothers Shoe Repair
Morristown, NJ
02.2016 - 06.2019
  • Organized storage areas to maximize movement and minimize labor.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Maximized space utilization within the warehouse through strategic storage planning and organization techniques, reducing clutter and improving workflow efficiency.
  • Developed custom packing solutions for unique or delicate items, preventing damage during transit and increasing customer satisfaction rates.

Education

High School Diploma -

Ridge High School
Basking Ridge, NJ
06.2021

BBA - Sports Management

Lynn University
Boca Raton, FL

BBA - International Business Management

Lynn University
Boca Raton, FL

Skills

  • Retail loss prevention
  • Promotional support
  • Upselling
  • Goal oriented
  • Stocking and receiving
  • Price quote preparation
  • Complex Problem-solving
  • Meeting deadlines
  • Contact follow-up
  • Money handling
  • Reliable and punctual
  • Relationship building
  • Excellent people skills
  • Problem-solving
  • Multi-tasking strength
  • Teamwork and collaboration
  • Professional demeanor
  • Exceptional customer service
  • Positive and professional
  • Goal tracking

Accomplishments

  • Football (High School) - I had made my high schools varsity football team for 3 years and in those 3 years I was able to help my coaches with problem solving against other teams as well with problem solving within our own team to tackle our weaknesses to achieve success.
  • Rago Brothers - I was able to help my managers problem solve when issues arose within the shipping department. My shipping manager was able to leave me alone for long periods of time with full trust and faith that I would get the job done quickly and properly to the customers standards.
  • Lynn University - I deeply strive for greatness in everything that I do. This is reflected within my college courses where I had achieved the best grades possible in each course I took. While many were challenging I faced them head on and was able to overcome any challenge. I was also able to remove myself from my classes when faced with adversity and challenges in my personal life. This allowed me to focus fully on my course work and produce the best work.

Background

  • I am a first generation American, my father is Irish and my mother is Hungarian. I have spent my life traveling to different countries and learning how to integrate myself in other cultures and how to appreciate them. I have developed a strong multicultural mindset and this has allowed me to grow up with a diverse understanding of cultures as well as gain a deeper understanding of my own culture.

Timeline

Sales Associate

Urban Outfitters, Inc.
04.2024 - 10.2024

Service Receptionist

BMW of Morristown
05.2022 - 08.2022

Shipping and Receiving Coordinator

Rago Brothers Shoe Repair
02.2016 - 06.2019

High School Diploma -

Ridge High School

BBA - Sports Management

Lynn University

BBA - International Business Management

Lynn University
Sophia Cunningham