Sophia Delacruz
Suffolk,VA
Summary
I specialize in patient relations, recognized for delivering high productivity and efficiently resolving conflicts. Expertise in patient advocacy and health information privacy practices enhances communication and empathy, significantly boosting patient satisfaction. Demonstrates robust problem-solving skills to support healthcare objectives and improve overall service delivery. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Virginia Orthopaedic & Spine Specialists
Suffolk, VA
04.2024 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Collaborated with clinical and administrative staff to meet patient needs.
- Performed administrative duties such as filing, faxing, photocopying.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Adhered to HIPAA regulations when handling confidential patient information.
- Advised staff on appropriate protocols when making a referral.
- Communicated regularly with patients regarding their care plans following a referral.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Resolved issues arising during the referral process, including insurance denials and appointment scheduling conflicts.
- Assisted referred patients in filling out applications and insurance forms.
Restaurant Hostess
El Rodeo
Windsor, VA
09.2021 - 08.2023
- Informed kitchen staff of any special orders or dietary restrictions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Assisted staff by serving food and beverages or bussing tables.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
Education
High School Diploma -
Windsor High School
Windsor01-2023
Bachelor of Science - Criminal Justice
Old Dominion University
Norfolk, VASkills
- Front desk supervision
- Patient confidentiality
- Cleanliness and hygiene
- Cash handling
- Healthcare industry
- Conflict resolution
- Office administration
- Medical terminology
- HIPAA compliance
Timeline
Patient Service Representative
Virginia Orthopaedic & Spine Specialists
04.2024 - Current
Restaurant Hostess
El Rodeo
09.2021 - 08.2023
High School Diploma -
Windsor High School
Bachelor of Science - Criminal Justice
Old Dominion University
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