Sophia Deleon
Minden,NV
Summary
Reliable and upbeat team lead successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
8
8
years of professional experience
Work History
Closing Team Lead
Target
07.2025 - Current
- Led closing team operations, ensuring efficient and accurate transaction processing.
- Mentored team members, fostering professional growth and enhancing overall performance.
- Implemented process improvements that increased workflow efficiency during peak hours.
- Coordinated inventory management and replenishment efforts to maintain stock levels.
- Monitored team performance metrics, identifying areas for development and support.
- Ensured compliance with safety standards and company policies during closing procedures.
- Promoted open communication among team members, fostering an environment conducive to problem-solving and idea-sharing that ultimately enhanced overall performance levels within the group.
- Managed multiple projects simultaneously while meeting deadlines and ensuring consistency across all tasks performed by the team.
- Mentored junior staff members to develop their skills, contributing to the overall growth of the team''s performance levels.
- Served as a liaison between the closing team and other departments, facilitating efficient communication and alignment on key initiatives.
- Resolved complex issues swiftly by identifying root causes, collaborating with relevant stakeholders, and implementing effective solutions.
- Leveraged strong organizational skills to effectively prioritize workload distribution among team members according to individual strengths and capabilities while still meeting critical deadlines consistently throughout each project phase.
Security Specialist
Target
04.2024 - 07.2025
- Conducted routine inspections of premises to identify vulnerabilities and mitigate risks.
- Monitored security systems to ensure safety and compliance with established protocols.
- Collaborated with law enforcement during incidents to facilitate investigations and ensure resolution.
- Developed training materials for staff on emergency procedures and safety practices.
- Implemented loss prevention strategies resulting in decreased theft and improved asset protection.
- Led security audits, evaluating effectiveness of existing measures and recommending enhancements.
- Trained new personnel on security protocols, fostering a culture of safety awareness.
- Greeted guests professionally and courteously to cultivate welcoming a welcoming atmosphere while making safety top priority.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.
- Improved the safety of employees by designing and leading tailored security awareness training sessions.
Guest service advocate
Target
06.2020 - 04.2024
- Facilitated guest errands, organized storage, and addressed business needs.
- Sourced hard-to-find items and unique services to enhance guest experiences.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Engaged with customers to understand requests, providing tailored suggestions to fulfill their needs.
- Ran errands for guests, stored items and supported business needs.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
Cashier
Wal-Mart
06.2018 - 01.2020
- Handled cash, card, check, gift card, and coupon transactions for customer purchases.
- Facilitated customer purchases, item location, and enrollment in reward programs to enhance loyalty and drive sales.
- Checked prices for customers and processed items sold by scanning barcodes
- Monitored self-checkout systems and provided assistance or intervention where required.
- Restocked and organized merchandise in front lanes to increase product visibility and encourage sales.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Checked item prices for customers at the register. for customers and processed items sold by scanning barcodes
Education
High school diploma - Psychology
Douglas High School
Minden, NV06.2020
Associates of arts - Psychology
Truckee Meadows Community College
Reno, NV12.2023
Skills
- Cash handling
- Effective communication
- Coaching and mentoring
- Task delegation
- Customer guidance
- Problem-solving abilities
- Exemplary communication
- Operational Efficiency
- Team development
- Work distribution
- Employee scheduling
- Issue resolution
AWARDS
Governor Guinn Millennium scholarship merit-based scholarship-granting reduced tuition to in-state schools, Nevada promise scholarship is a last-dollar scholarship that grants tuition to in-state schools
Timeline
Closing Team Lead
Target
07.2025 - Current
Security Specialist
Target
04.2024 - 07.2025
Guest service advocate
Target
06.2020 - 04.2024
Cashier
Wal-Mart
06.2018 - 01.2020
High school diploma - Psychology
Douglas High School
Associates of arts - Psychology
Truckee Meadows Community College