Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia DeLuca

East Lansing,MI

Summary

I am a shift leader and barista of two years at Biggby Coffee! I do face-to-face customer service and communication, alongside the work behind the line.

I have some experience in basic cleaning and maintenance, such as vacuuming, mopping, dishwashing, bathrooms and general upkeep. I restock as needed and keep the line safe and manageable, even when the store gets busy.

I am able to uphold conversation and a positive attitude, maintaining a healthy work environment!

I've been a shift leader for around a year, and have experience in predominantly the closing tasks associated with the role. I deep clean, count the till and get everything shut down and ready for the people in the morning. I prefer mid-day shifts, but my schedule is flexible.

Overview

2
2
years of professional experience

Work History

Shift Leader

Biggby
07.2024 - Current

I've been a barista for two years and a shift leader for one, and in my time working, I've built up a variety of skills, especially in the service department.

  • Maintaining a clean and safe work environment. I have cleaning experience in vacuuming, sweeping, mopping, dishwashing, and general maintenance.
  • Experience with cash and card transactions, counting and maintaining till.
  • Managed and counted inventory levels, restocking frequently between shift and ordering produce for the store.
  • Two years of face-to-face customer service, including conversation with the customers, problem-solving, and register work.
  • Experience on opening and closing tasks. This includes setting up the store, the stats at night/morning, and taking everything down and deep cleaning at the end.
  • Take calls to the store.

Education

High School Diploma -

East Lansing High School
East Lansing, MI
06.2024

Skills

  • Customer service
  • Cash handling
  • POS system operation
  • Training assistance
  • Cleaning
  • Inventory counts
  • Safety processes and procedures
  • Sales and upselling
  • Drink and Food making

Timeline

Shift Leader

Biggby
07.2024 - Current

High School Diploma -

East Lansing High School
Sophia DeLuca