Sophia Fernandez
Coral Springs,FL
Summary
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed. I love working in the medical field and i am looking forward to opening new chapters.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance and Front Desk Receptionist
My Clinical Laboratory
03.2022 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Debit Card Fraud Specialist
Teleperformance USA
07.2021 - 05.2022
- Spearheaded efforts to update internal procedures for handling debit card fraud cases, enhancing overall effectiveness of the team''s operations.
- Improved efficiency by automating routine tasks within the fraud department, allowing more time for case investigations.
- Collaborated with law enforcement agencies to investigate complex cases, leading to successful prosecution of offenders.
- Played a critical role in creating a positive work environment within the fraud department by fostering open communication, supporting professional development opportunities, and promoting teamwork.
Education
Medical Physics
06-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Multi-tasking
Certification
- PT - Phlebotomy Technician
- CET - EKG Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance and Front Desk Receptionist - My Clinical Laboratory
03.2022 - 11.2024
Debit Card Fraud Specialist - Teleperformance USA
07.2021 - 05.2022
J.P Taravella High School - , Medical Physics
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