Sophia Fasulo
Milford,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
1
1
year of professional experience
Work History
Sales Specialist
Rocky's Wash & Lube
10.2021 - 11.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Education
No Degree -
Unionville High School
Kennett Square, PA06.2026
Skills
- Customer Service
- Account Management
- Daily Workflows
- Strategic Analysis
- Effective Scheduling
- Educating Consumers
- Team Collaboration
- Restock Shelves
- Complaint Resolution
- Active Learning
- Safe Equipment Handling
- Promote Products
Timeline
Sales Specialist
Rocky's Wash & Lube
10.2021 - 11.2022
No Degree -
Unionville High School
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