Sophia Hooban
North Attleboro,Massachusetts
Summary
Skilled Shift Leader with experience in overseeing daily operations, managing staff schedules, and addressing customer concerns. Strengths include strong communication skills coupled with problem-solving abilities and keen attention to workflow efficiency. Have consistently demonstrated leadership qualities by fostering team cohesion and enhancing operational performance in previous roles.
Overview
2
2
years of professional experience
Work History
Shift Leader
Menchie's Frozen Yogurt
Foxborough, Massachusetts
11.2023 - Current
- Assisted in training new employees on shift operations.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Crew Member
Jersey Mike's Subs
Plainville, Massachusetts
06.2022 - 05.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
Education
High School Diploma -
North Attleboro High School
North Attleborough, MA06-2024
Skills
- Equipment Troubleshooting
- Production Scheduling
- Operations Support
- Production Reporting
- Customer Service Management
- Staff Training and Development
Timeline
Shift Leader
Menchie's Frozen Yogurt
11.2023 - Current
Crew Member
Jersey Mike's Subs
06.2022 - 05.2024
High School Diploma -
North Attleboro High School
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