Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sophia Ramsay

Indianapolis,IN

Summary

Dynamic professional with a proven track record at CYO Center, excelling in customer service and team mentorship. Demonstrated expertise in document management and initiative-taking, significantly enhancing team efficiency and customer satisfaction. Skilled in scheduling and basic accounting, adept at fostering positive relations and reducing wait times through effective coordination.

Overview

4
4
years of professional experience

Work History

Front Desk

CYO Center
11.2023 - Current
  • Mentored junior bore operators in proper techniques and procedures, enhancing team skillsets.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Hostess

Iarias Italian Restaurant
06.2020 - 07.2024
  • Answered phone calls to take orders, give information and document reservations.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Education

High School Diploma -

Roncalli
Indianapolis, IN
05-2024

Skills

  • Scheduling appointments
  • Document Management
  • Initiative-taking
  • Basic accounting
  • Patient Relations

Accomplishments

Achieved a 4 year varsity letter in Track and Field

Received the service cord after completing 300 plus service hours

Timeline

Front Desk

CYO Center
11.2023 - Current

Hostess

Iarias Italian Restaurant
06.2020 - 07.2024

High School Diploma -

Roncalli

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Sophia Ramsay