Sophia Root
Chandler,AZ
Summary
People-oriented individual successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Crispy Cones
Chandler, AZ
07.2023 - 01.2025
- Coached team members to increase productivity and reduce workplace accidents.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Cashieer/Barista Trainee
Einsteins Bros Bagels
Gilbert, AZ
05.2024 - 09.2024
- Restocked condiments, napkins, cups, utensils. as needed.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Utilized POS system to receive and process customer payments.
- Performed opening and closing duties including restocking supplies, cleaning counters.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed all safety protocols when handling hot liquids and operating machinery.
- Stocked customer service stations with paper products or beverage preparation items.
Cashier/Cook
Rubio's Coastal Grill
Chandler, AZ
04.2022 - 03.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Built and maintained productive relationships with employees.
- Resolved customer complaints professionally in accordance with company policy.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
High School Diploma -
Perry High School
Gilbert, AZ05-2024
Some College (No Degree) -
University of Arizona
Tucson, AZSkills
- Customer service
- Team leadership
- POS operation
- Employee training
- Time management
- Multitasking Abilities
- Safety processes and procedures
- Operational efficiency
- Team-building activities
- Shift leadership
- Troubleshoot service issues
- Organizational skills
- Team building
- Excellent communication
- Reliability
- Customer service focus
- Task prioritization
- Adaptability and flexibility
Certification
- Food Handlers License
Affiliations
- Chandler Service Club (Flowergirl)
Timeline
Cashieer/Barista Trainee
Einsteins Bros Bagels
05.2024 - 09.2024
Shift Leader
Crispy Cones
07.2023 - 01.2025
Cashier/Cook
Rubio's Coastal Grill
04.2022 - 03.2023
High School Diploma -
Perry High School
Some College (No Degree) -
University of Arizona
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