Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Serrano

Phoenix,AZ

Summary

Over the past 20 years i have honed my skills, consistently delivering exceptional results while driving sales growth for my employers . My Retail career lead me to many different roles and opportunities which gave me a strong foundation in sales and team management. Throughout my career, i have successfully mentored and trained new employees, instilling in them the importance of customer service and product knowledge. I understand the importance of a positive work environment where employees feel motivated supported and empowered to deliver outstanding results. As my experience and expertise grows I'm able to step in to new roles excited and ready to deliver. My commitment and passion has allowed me to stay at the forefront of the luxury retail market.

Overview

14
14
years of professional experience

Work History

Sales Specialist

Christian Dior Couture
11.2015 - Current
  • Responsible for delivering best in class client service, achieving 2 million in sales building lasting client relationships through passion of product knowledge and selling ceremonies as well as understanding Boutique operating processes
  • Maintain a strong drive for results and a positive, team first attitude at all times, helping in any possible way to push sales goals.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Opened multiple pop-up boutiques in New York and LA
  • LVMH certified in Fine jewelry

Assistant Manager

Wolford
06.2014 - 11.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed a team of 6 to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Created employee schedules to align coverage with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Sales Supervisor

Brioni
09.2009 - 05.2014
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Effectively coached team members to reach weekly and monthly sales goals.

Education

High School Diploma -

Rockland Community College
Suffern, NY

Skills

  • Inquiry Handling
  • Relationship Selling
  • Client Relations
  • Team Collaboration
  • Sales Expertise
  • Customer Service and Care

Timeline

Sales Specialist

Christian Dior Couture
11.2015 - Current

Assistant Manager

Wolford
06.2014 - 11.2015

Sales Supervisor

Brioni
09.2009 - 05.2014

High School Diploma -

Rockland Community College
Sophia Serrano