Sophia Shepard
Bloomfield,Connecticut
Summary
Adept individual with more than 15 years working as a Manager. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Very well versed at delivering encouragement and feedback to help employees be successful. I'm a very energetic professional with great poise and well-trained in customer service, an encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent people skills. I'm dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Multi-Unit Manager
Burger King
Rockville, CT
12.2001 - Current
- Reduced employee turnover rates by fostering positive work environment that encouraged professional growth and development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Maintained high inspection scores.
- Managed day to day running of restaurant which included but is not limited to scheduling, inventory, managing waste and assigning tasks for daily upkeep of restaurant.
- Opened and closed location and monitored shift changes to uphold
- Managed 25-30 employees.
- successful operations strategies and maximize business success.
- Improved customer experience across all locations by conducting regular audits, analyzing feedback, and addressing areas for improvement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Ensured safety protocols were consistently enforced to protect both employees and customers, minimizing accidents or incidents.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
Sunday School Teacher
Crown Of Glory Church Of God In Christ
Bloomfield, Ct
Feb2017 - Current
- Supported religious leaders in performing various duties.
- Facilitated small group discussions to foster deeper understanding of complex religious concepts among students.
- Assisted in coordinating events such as holiday programs or volunteer service opportunities that enriched the Sunday School experience for students.
- Guided students in the development of strong moral values and ethical decision-making skills through thoughtful discussions and real-life examples.
- Wrote and delivered sermons.
- Encouraged class participation to build student confidence and interest in church teachings.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
Education
No Degree - General
Capital Community College
Hartford, CTSkills
- Hiring and Training
- Customer Service
- Shift Scheduling
- Onboarding and Orientation
- Task Delegation
- Sales Growth
- Good Judgment
- Team Leadership
- Problem Resolution
- Friendly, Positive Attitude
- Calm Under Pressure
- Supervision and leadership
Timeline
Multi-Unit Manager
Burger King
12.2001 - Current
Sunday School Teacher
Crown Of Glory Church Of God In Christ
Feb2017 - Current
No Degree - General
Capital Community College