Sophia Straton
Honolulu
Summary
A positive individual with a background in marketing, eager to apply transferable skills like customer service and team work in a new industry.
Overview
1
1
year of professional experience
Work History
Concierge
Foodland Farms Ala Moana
01.2018 - 06.2018
- Helped translate English to Japanese for Japanese-speaking customers such as store special offers.
- Greeted incoming and departing guests to enhance customer shopping experience.
- Coordinated with concierge team members and third parties (Park Lane Ala Moana, ONE Ala Moana, HI Steaks, delivery drivers, etc.) to fulfill catering and personal grocery shopping orders, and concierge services in order to maintain positive client relations and high customer satisfaction.
- Answered the phone using a standard phone answering script and also directed phone calls to appropriate departments.
Server/Busser
Bruxie
09.2017 - 12.2017
- Served food and beverages to customers dining in at tables while responding to customer inquiries and attending to customer requests such as beverage refills.
- Refilled and restocked front-end water, condiments (ketchup, mustard, hot sauce, salsa verde, etc.), napkins, utensils, straws and take-out bags.
Cashier
Nijiya Market
06.2017 - 07.2017
- Greeted customers entering store in Japanese and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with accuracy.
- Operated weekend in-store sample stands, coordinated with kitchen staff for product refills, and shared about featured store product (ex. special rice from Japan, unagi, mentaiko, etc.) with customers to increase sales.
Education
Bachelor of Arts - Public Relations, Marketing
University of Miami
Coral Gables, FL12.2021
Languages
Japanese
Limited Working
Interests
- Weightlifting, art, volunteer work
Timeline
Concierge
Foodland Farms Ala Moana
01.2018 - 06.2018
Server/Busser
Bruxie
09.2017 - 12.2017
Cashier
Nijiya Market
06.2017 - 07.2017
Bachelor of Arts - Public Relations, Marketing
University of Miami
Similar Profiles
Fralen OtaFralen Ota
Sales Associate at Old Navy Ala MoanaSales Associate at Old Navy Ala Moana
Kirk DurtscheKirk Durtsche
Coach at F45 Ala MoanaCoach at F45 Ala Moana
Jose R. DominguezJose R. Dominguez
General Manager at AOUO Sky Ala MoanaGeneral Manager at AOUO Sky Ala Moana
Alyssa Gail Reyes, MDAlyssa Gail Reyes, MD
Medical Resident (Internal Medicine) at University of HawaiiMedical Resident (Internal Medicine) at University of Hawaii
Demitri BrownDemitri Brown
Server at Red LobsterServer at Red Lobster